Privacy Policy – ev77 Bangladesh

01 Who We Are

ev77 operates the online betting and live casino platform available at ev77.live. When this privacy policy refers to "ev77", "we", "us", or "our", it means the ev77 platform and the team responsible for operating it. When this policy refers to "you" or "your", it means any person who visits ev77.live, registers an account, or uses any feature of the ev77 platform.

This privacy policy applies to all personal data collected through ev77.live, including data collected during account registration, deposits, withdrawals, gameplay, and customer support interactions. It also covers data collected when you visit ev77.live without registering an account.

If you have any questions about how ev77 handles your personal data, you can contact the ev77 privacy team at any time via live chat or by emailing [email protected]. ev77 support is available 24 hours a day, seven days a week.

02 Data We Collect

ev77 collects the following categories of personal data from players in Bangladesh:

ev77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulation and with your explicit consent.

03 How We Collect Data

ev77 collects personal data through the following channels:

• Direct registration: When you create an ev77 account, you provide your name, phone number, date of birth, and payment wallet details directly through the registration form.
• Account activity: ev77 automatically records your login sessions, game activity, bets placed, deposits, and withdrawals as part of normal platform operation.
• Payment processing: When you make a deposit or request a withdrawal, ev77 receives transaction confirmation data from your mobile financial service provider.
• Customer support: When you contact ev77 via live chat or email, the content of those communications is recorded and associated with your account.
• Device and browser data: ev77 automatically collects technical data such as your IP address, device type, and browser version when you access the platform. This data is used for security monitoring and fraud prevention.
• Cookies: ev77 uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. See Section 6 for full details.

ev77 does not purchase personal data from third-party data brokers or obtain personal data from social media platforms without your explicit consent.

04 Why We Use Your Data

ev77 uses your personal data for the following purposes:

• Account operation: To create and manage your ev77 account, verify your identity, process your deposits and withdrawals, and provide access to games and promotions.
• Security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited activity. This includes monitoring login patterns, device fingerprinting, and transaction analysis.
• Regulatory compliance: To meet obligations under applicable laws and regulations, including age verification, anti-money laundering checks, and record-keeping requirements.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of ev77's support service.
• Responsible gaming: To monitor account activity for signs of problem gambling and to apply responsible gaming tools such as deposit limits and self-exclusion where requested or required.
• Platform improvement: To analyse how players use ev77 and to improve the platform's features, performance, and user experience.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. ev77 will only send promotional communications where you have opted in to receive them.

05 Who We Share Data With

ev77 does not sell your personal data. ev77 shares personal data only in the following limited circumstances:

• Game providers: Third-party game studios whose games are available on ev77 may receive limited session data necessary to operate their games correctly. Game providers are contractually required to handle this data in accordance with applicable privacy standards.
• Payment processors: ev77 shares the minimum necessary data with mobile financial service providers (bKash, Nagad, Rocket) to process your deposits and withdrawals. These providers operate under their own privacy policies.
• Fraud prevention services: ev77 may use third-party fraud detection tools that process device and behavioural data to identify suspicious activity. These tools do not receive your full identity data.
• Legal and regulatory authorities: ev77 will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition, or sale of ev77's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer before it takes effect.

06 Cookies and Tracking

ev77 uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website. ev77 uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits so you do not have to re-enter them each visit.
• Analytics cookies: Help ev77 understand how players use the platform — which pages are visited most, where players encounter problems, and how the platform can be improved. Analytics data is aggregated and does not identify individual players.

ev77 does not use advertising cookies or allow third-party ad networks to place cookies on ev77.live. You can manage or delete cookies through your browser settings at any time. Disabling essential cookies will affect your ability to use the platform.

07 Data Retention

ev77 retains your personal data for as long as your account is active and for a minimum period after account closure as required by applicable regulations. The following retention periods apply:

• Account and identity data: Retained for a minimum of five years after account closure to meet regulatory record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years for financial compliance purposes.
• Game activity data: Bet history and game session records are retained for a minimum of three years.
• Customer support communications: Live chat transcripts and support emails are retained for two years from the date of the interaction.
• Device and technical data: IP address logs and device data are retained for 12 months for security monitoring purposes.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual player. If you request deletion of your data before the end of the retention period, ev77 will delete what it is legally permitted to delete and explain what must be retained and why.

08 Data Security

ev77 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it:

• TLS encryption: All data transmitted between your device and ev77.live is encrypted using Transport Layer Security (TLS). You can verify this by checking for the padlock icon in your browser's address bar.
• Encrypted storage: Sensitive data including identity documents and payment references is encrypted at rest in ev77's databases.
• Access controls: Access to personal data within ev77's systems is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: ev77 supports two-factor authentication for player accounts to reduce the risk of unauthorised access.
• Security monitoring: ev77 monitors its systems continuously for suspicious activity, unauthorised access attempts, and potential data breaches.

Despite these measures, no online platform can guarantee absolute security. If ev77 becomes aware of a data breach that affects your personal data, it will notify you as required by applicable law and take immediate steps to contain and investigate the breach.

09 Your Rights

As an ev77 player, you have the following rights over your personal data. To exercise any of these rights, contact ev77 support via live chat or email at [email protected].

10 Children's Privacy

ev77 is strictly an adult platform. The minimum age to register an ev77 account is 18 years. ev77 does not knowingly collect personal data from anyone under the age of 18.

If ev77 discovers that it has inadvertently collected personal data from a person under 18, it will delete that data immediately and close the associated account. If you believe a minor has registered an ev77 account, please contact support at [email protected] so the matter can be investigated and resolved promptly.

ev77 uses age verification checks during the registration process and reserves the right to request documentary proof of age at any time. Accounts where age cannot be confirmed will be suspended pending verification.

11 Changes to This Policy

ev77 may update this privacy policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to ev77's data practices. When changes are made, the updated policy will be published on this page with a revised effective date.

For significant changes — such as a new category of data being collected or a new way of using existing data — ev77 will notify players via the platform's notification system before the change takes effect. You will have the opportunity to review the changes and, if you do not agree, to close your account before the new policy applies.

Minor changes such as typographical corrections or clarifications that do not alter the substance of the policy may be made without specific notification. The date at the top of this page always reflects when the policy was last updated.

12 Contact Us

If you have any questions about this privacy policy, want to exercise your data rights, or wish to raise a privacy concern, please contact ev77 using one of the following methods:

• Live chat: Available 24/7 from any page on ev77.live. This is the fastest way to reach the ev77 team.
• Email: [email protected] — ev77 will acknowledge privacy-related emails within 24 hours and provide a full response within five business days.

When contacting ev77 about a data rights request, please include your registered phone number so the support team can locate your account. ev77 may need to verify your identity before processing a data access or deletion request to ensure your data is not disclosed to an unauthorised person.